Uber’s Greyball Scandal: When Software Ethics Hit the Road
Uber’s Greyball Scandal: When Software Ethics Hit the Road In early 2017, Uber found itself in hot water when The New York Times revealed the company had been using a secret software tool called “Greyball” to systematically evade law enforcement in cities where its service faced regulatory challenges. The scandal highlighted a troubling intersection of technology and ethics that continues to resonate in today’s conversations about tech accountability. What Was Greyball and How Did It Work? Greyball was part of Uber’s broader “Violation of Terms of Service” (VTOS) program , which was originally designed to protect drivers from potentially dangerous riders. However, the company repurposed this technology to identify and avoid government officials attempting to catch Uber operating illegally. The software employed several sophisticated techniques: • Geofencing: Creating digital boundaries around go...